Insurance coverage Information: Shifts in threat and buyer sentiment | Insurance coverage Weblog


Continued modifications in threat are forcing insurers to re-invent product choices and alter pricing levers as they search to stay aggressive and worthwhile. These shifting dynamics are additionally impacting how prospects really feel about insurance coverage services and products.

On this month’s Insurance coverage Information Evaluation, Abbey Compton and I focus on methods insurers and prospects are adjusting to modifications in threat. Within the U.S., for instance, one survey exhibits that satisfaction amongst particular person life insurance coverage prospects elevated 13 factors since final 12 months. This will likely sign that the elevated threat related to COVID-19 is driving a longer-term, and lengthy overdue, shift in shopper sentiment on life insurance coverage.

Within the U.Ok., in contrast, an evaluation of complaints made to the Monetary Ombudsman Service suggests automobile and bike insurance coverage prospects are rising extra dissatisfied with the claims course of. We think about the dynamics in that market and the way modifications lately could have impacted buyer expectation and satisfaction.

Adjustments in threat profiles are additionally driving modifications in insurance coverage costs. U.S. property homeowners are feeling the insurance coverage value impression of FEMA’s new flood threat evaluation methodology. And, though we noticed some moderation in industrial traces value will increase within the 3rd quarter, rising cyber insurance coverage costs are nonetheless driving total will increase within the U.S. market.

Lastly, we focus on one in every of my favourite information tales this 12 months. My spouse Amy Saldanha was featured on ABC Information in a narrative on provide chain disruption, and the way it’s impacting retailers like her. She even references one in every of my tried-and-true jokes in regards to the struggles of coping in unsure occasions.

See extra Insurance coverage Information movies.


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